Features and Fixes

Modified on Fri, 17 Jan at 8:23 AM

January 17, 2025

Android/iOS:

Fixed: Returning to an unsubmitted report with a dropdown selection now properly loads the previously selected value.
Improved: Overall stability and responsiveness.

January 15, 2025

Fixed: From and To Filter on the Clock In/Out Records page now accounts for the time set, instead of just the date.
Fixed: Time Clock Summary From and To Filter now accounts for the time set, instead of just the date.
Fixed: Inability to filter by specific Tour Stop on the Tour Stop Reports page for migrated accounts.
Fixed: Tour Stop Report - Show Map sorting of plotted points.
Fixed: Tour Stop Report - Show Map labels for Accurate Within and Distance from Site.
Fixed: Tour Stop report - Show Map Time (of scan).
Fixed: Officer Portal - Daily Activity Report now ensures data is recovered if the officer is logged out.
Improved: Incident Checklists now sort alphabetically on the Officer Portal and Mobile App.
Improved: Smart Feature alerts for scenarios with multiple officers scheduled on different shifts starting at the same time, where the "Check From" and "Check To" values differ.
Improved: Schedule on the Customer Portal now fills the browser window for better usability.
Improved: Customer Portal - Messaging notifications.

December 23, 2024

Fixed: Post Orders not appearing for Officers on the Officer Portal.

December 19, 2024

Web:

Fixed: Issue where Officer On Duty data could disappear when refreshing the dashboard.
Fixed: Officer Portal Site selection window not closing after selecting a Site.
Fixed: Officer Portal - Sites now appear for Supervisors in the geofence of a Site, even if they are not explicitly assigned as supervisors.
Fixed: Messaging - Custom Roles receiving "Access Denied" when accessing Messaging → Site or Messaging → Officer.
Fixed: Messaging - Deleted Sites no longer appear in the list.
Improved: Messaging - Changing a Site name now updates the name of the Site messaging group.
Improved: Customer Portal - Incident Report Detail Search now includes fields such as Victim Name(s), Suspect Name(s), Witness Name, Incident Location, Incident Summary, and "Who, What, When" details.
Improved: Customer Portal - Editing reports now displays photo attachments instead of a default image.
Improved: Customer Portal - Adding/Editing Roles now includes a checkbox at the top for each permission type, to add/remove the permission for all modules.
Improved: Customer Portal - Tour Stop Report "Show Map" now animates each scan, making it easier to track scanned tour stops.
Improved: Backend stability enhancements for improved performance.
Added: Lone Worker Check permission for Custom Roles.

Android/iOS:

Fixed: Issue that may have caused duplicate messages to send in Messaging.
Improved: Overall stability and responsiveness.

November 21, 2024

Fixed: Custom Report "Created Date" column now displays in the time zone of the device viewing the report on the Customer Portal, instead of UTC.
Fixed: Sites now appear under Messaging → Sites immediately after being added.
Fixed: Typo in the "Is Supervisor" column on the Manage Officers page.
Improved: Report comments now display in full with line breaks, eliminating horizontal scrolling, on the report details screen.

November 20, 2024

Android/iOS:

Fixed: Issue that could prevent shifts from showing under View Schedule if they were in series repeating every 2+ weeks. (Shift Reminder notifications and the Officer Portal were not affected).
Improved: Clock In/Out screen now ensures officers cannot inadvertently clock in multiple times by repeatedly tapping "Start Shift Arriving" before the initial request is processed.

November 19, 2024

iOS:

Fixed: Custom Report photo attachments.

November 14, 2024

iOS:

Improved: Performance on the Daily Activity Report when multiple Photo attachments are added.

Android/iOS:

Fixed: Issue that could prevent app cache from clearing after report submission, potentially increasing device storage usage.

Note: If OfficerApps is using significant device storage, please uninstall and reinstall the app after all reports have been submitted.
Improved: Overall stability and responsiveness.

Web:

Added: Supervisors can now view Lone Worker Checks for the Sites they’re assigned.
Fixed: Officer Portal - Pass On Log - Read view now displays the "Entered By" field.
Fixed: Time Clock Summary Report export now correctly displays the "From" and "To" date/time filters at the top of the export.

November 04, 2024

Android:

Improved: Performance on the Daily Activity Report when multiple Photo attachments are added.

Web:

Fixed: SOS Alert no longer shows an error in-app if there is no email address associated with a Supervisor assigned to the Site or Customer Admin.
Improved: Parking Violation Search now displays all results matching the search criteria on both the Mobile App and Officer Portal, instead of only recent violations.

October 30, 2024

Fixed: Open Shift request - End Date/Time now prevents values earlier than the Start Date/Time.
Improved: Vacation Request - Review (Officer Portal & Mobile App) now displays all vacation requests, not limited to one month.

October 23, 2024

Added: Validation for Overtime Paid Daily and Overtime2 Paid Daily payroll settings to ensure that Overtime2 Paid Daily cannot exceed the Overtime Paid Daily value.
Improved: Enhanced readability of Maintenance Request emails on mobile devices.
Improved: Officer payroll details window.

October 21, 2024

Android/iOS:

Improved: View Schedule screen for enhanced user experience.
Improved: Logging to better identify mobile issues.

October 18, 2024

Fixed: Dashboard - Officers On Duty Count and List not properly displaying correct information in certain circumstances.

October 17, 2024

Android/iOS:

Added: Sync indicator now displays when report attachments need to be uploaded (in cases of unstable or no data connection), including the progress of those uploads when a connection is available.
Added: Custom Roles with Add/Edit access for Field Inspections can now see the Field Inspection Report menu item.
Improved: Background sync process.
Improved: Report attachment upload process.
Improved: Overall stability and responsiveness.

iOS:

Fixed: Potential crash when accessing Policy Manuals on devices with iOS 18 installed.
Fixed: Potential crash when accessing the Incident Checklist on devices with iOS 18 installed.

October 15, 2024

Fixed: Incident Type list not loading in some circumstances, when editing an Incident Report.
Fixed: Downloading individual Tour Stop QR Codes.
Fixed: Filter panel now closes when switching between Custom Reports.

October 11, 2024

Fixed: Visitor - Check Out not loading for some migrated accounts.

October 09, 2024

Android/iOS:

Improved: Unsubmitted reports (cached data) is now separated by officer and site. Previously this had only been separated by the site.
Improved: Overall stability and responsiveness.

Android:

Fixed: Clock In/Out - End Shift Leaving button would sometimes appear outside of the tappable area for a small per

October 08, 2024

Added: Officer filter to the Sign In Log.
Fixed: Filtering the Manage Officers list using the column filters.
Fixed: Open Shift requests not sending SMS messages.
Improved: Incident Report emails when viewed on a mobile device.
Improved: Report filters no longer reset after editing a report.
Improved: Dashboard - Supervisors now only see information for the Sites they’re assigned to upon logging in, without needing to select Client or Site filters.
Improved: Backend changes to supervisor assignment for Sites.

October 03, 2024

Fixed: A rare issue where scanning a tour stop displayed the message "This QR Code belongs to another Site."

September 25, 2024

iOS:

Fixed: Potential crash when attempting to take a photo and the camera permission had been previously denied.
Improved: Background sync process for report attachments that fail to upload due to data connectivity issues.
Improved: Report attachment upload process.
Improved: Initialization of NFC while scanning NFC Tour Stops.
Improved: Overall stability and responsiveness.

Android:

Fixed: Potential crash when attempting to take a photo and the camera permission had been previously denied.

September 23, 2024

Android:

Improved: Background sync process for report attachments that fail to upload due to data connectivity issues.
Improved: Report attachment upload process.
Improved: Initialization of NFC while scanning NFC Tour Stops.
Improved: Overall stability and responsiveness.

Web:

Fixed: Pass On Log visibility for Customer Admins, Custom Roles, and Supervisors under Reports → Pass On Logs.
Improved: Backend process for the mobile Tag Manager - Write now only shows Site selections that have NFC Tags.
Fixed: Total and Grand Total calculations for accounts with flat rates in Setup → Account → Payment Authorization.

September 19, 2024

Fixed: Dashboard "On Duty" location map was showing incorrect location markers from clock-in records.
Fixed: When a user under a Custom Role created a Client, it was not visible to them. Now, the Client is automatically added to the Custom Role of the person who created it, allowing them to add Sites.
Fixed: Custom Roles were receiving an "Access Denied" toast message when browsing the Customer Portal.
Removed: Watchdog icon/menu item from the Officer Portal.

September 18, 2024

Fixed: "On Duty" status for new officers.

September 16, 2024

Added: "Clear Selected" button now allows clearing of the Daily Activity Report Print Selection.
Fixed: Officers could not be removed while scheduled.
Fixed: Officer Portal - Daily Activity Report Observations are no longer recovered after the report is successfully submitted.
Fixed: Client and Site users now only see Pass on Logs created by themselves, or other Client and Site users associated with the Site.
Fixed: Filtering items using column filters across multiple pages.
Fixed: Officer Portal now correctly caches all fields and attachments until the report is successfully submitted.
Improved: Custom Roles with Add/Edit permission for Daily Activity, Field Inspection, and Incident Reports can now approve those reports when "Approval Required" is enabled.
Improved: Clicking the edit icon for Daily Activity Reports now prevents additional Edit windows from opening.
Improved: Post Orders comment limit increased from 150 to 1000 characters.
Improved: Messaging performance.
Improved: "On Duty" status now keeps officers in that status until they Clock Out at the end of their shift. They will remain "On Duty" during breaks or lunch.
Removed: The "Scheduled" column on the Manage Officers page, temporarily.

September 09, 2024

Android/iOS:

Fixed: Information when tapping on a shift under View Schedule.

Web:

Fixed: Officer Report Filter dropdown sort order and added search functionality.
Fixed: Dashboard was showing the Lone Worker Safety message timestamp in UTC instead of the device’s local time zone.
Fixed: Dashboard display for officers on vacation.
Fixed: Clock In/Out audit log now shows the username of the person who made the edit, rather than the last person who changed it. If multiple edits were made, it will show the correct editor for each entry.

September 04, 2024

Android/iOS:

Improved: Policy Manual tap area and responsiveness.

September 03, 2024

Improved: Billing backend.

August 30, 2024

Improved: Scheduling now sorts by Site name.

August 29, 2024

Fixed: Messaging missing from the Custom Roles permission list.
Fixed: Tour Tracking Exception Report email was sending with the Tour Tracking Report email, even if it was unchecked in the Site Report Options tab.

August 28, 2024

Added: Introduced Incident Alerts under Manage Lists → Incident Types → Advanced.
Fixed: Resolved an issue where changes to Tour Stops could not be saved from the Site Tour Stops tab.

August 27, 2024

Fixed: Smart Feature Alerts

August 26, 2024

Fixed: Corrected date formatting in report emails.
Fixed: Observation numbers in Daily Activity Report Emails now display the correct sequential number (e.g., 1, 2, 3) instead of the internal ID.
Improved: Enhanced readability of Daily Activity Report emails on mobile devices.
Improved: Backend optimizations for better performance.

August 22, 2024

Improved: Clock In/Out calculations on the Clock In/Out Records page for greater accuracy.

August 16, 2024

Fixed: Shift Reminder notifications no longer trigger incorrectly for shift exceptions.

August 13, 2024

Improved: Backend processes for notifications to Supervisors and Customer Administrators.

August 12, 2024

Android/iOS:

Improved: Backend processes to enhance app performance.

August 08, 2024

Android:

Fixed: Report attachment preview images displaying upside down. This did not impact how images appeared after the report was submitted, only the preview.

August 07, 2024

Improved: General backend stability enhancements.

August 04, 2024

Improved: Editing DARs.

August 02, 2024

Android:

Improved: Report submission if there is low or no data connectivity.

Web:

Fixed: Smart Features now correctly handle exceptions for recurring shifts that have been removed or modified.

August 01, 2024

iOS:

Improved: Report submission if there is low or no data connectivity.

Web:

Fixed: Printing reports will no longer contain the Approval Visibility section
Improved: Backend process when adding a Site.
Improved: Vacation Request page.

July 29, 2024

Fixed: Site users can now see the Pass On Logs.
Fixed: Email icon on Daily Activity Report page now shows if approval is not required for Daily Activity Report for the Site.
Fixed: Vacation Requests for migrated accounts can now be approved/denied.

July 26, 2024

Android/iOS:

Improved: How the schedule appears under View Schedule.

July 25, 2024

Fixed: Dashboard showing information for Sites that have been deleted.
Fixed: Intermittent issue when updating a single shift occurrence in a series causing the updated recurrence and single shift from being displayed until you refresh the page.

July 24, 2024

Improved: Backend process for Active Security Officer Tracker.
Improved: Backend process for Smart Features.

July 22, 2024

Improved: Registration process.

July 19, 2024

Fixed: Scheduling - Editing a single occurrence of a shift series and changing the officer properly adds the schedule exception to the series and creates a single shift instance for the officer that the shift was changed to.
Improved: Scheduling - Conflict checking for both recurring series and single shift instances.

July 18, 2024

Android:

Added: Ability for Custom Roles with add/edit access to use the Tag Manager.

July 17, 2024

iOS:

Added: Ability for Custom Roles with add/edit access to use the Tag Manager.

July 16, 2024

Improved: Active Security Officer Tracker backend.

July 15, 2024

Added: Privacy Policy to Sign Up form.
Fixed: Active Security Officer Tracker - Historical - Show map now properly displays the location pings in the time zone you're viewing them from.
Fixed: Field Inspection Report - Deleted Officers no longer appear in the Officer dropdown box.
Fixed: Report Exports - Date/Times on report exports now properly export in the Site time zone.
Fixed: Officer Portal - Maximum notes changed to 2500 characters, instead of 50.
Fixed: Renamed Export for Lone Worker Safety.
Fixed: Customer Portal - New Incident Report - Police Name(s) & Badge(s)unable to enter information if Yes was selected for Police Called.
Improved: Open Shift Requests - Now BCCs recipients.
Improved: Active Security Officer Tracker backend.
Improved: Manage Access - Can now change a Customer Admin to another role. Cannot change the last active Customer Admin.
Removed: Customer Portal - New Incident Report - Logo that appeared in the upper right-hand corner when filling out the report.

July 11, 2024

Android/iOS:

Fixed: Daily Activity Report Observations incorrectly updating the date/time of the observation if the observation was edited.

iOS:

Fixed: Scrolling issue when viewing Policy Manuals and Post Orders.

Web:

Fixed: Officer Portal - Daily Activity Report Observations incorrectly updating the date/time of the observation if the observation was edited.
Improved: Site Smart Feature Settings validation for numbers entered in Minutes Before and Minutes After for Check for Clock In/Out under Client & Site.

July 10, 2024

Fixed: Shifts not displaying for Supervisors where they are not assigned to the Site the shift was created under. These now appear, as expected.

July 09, 2024

Improved: Shift reminder notifications.

July 08, 2024

Improved: Scheduling conflict check.

July 02, 2024

Android/iOS:

Fixed: Recurring schedules that had exceptions (removed from the series) were still visible on the schedule when tapping View Schedule. They now no longer appear, as expected

Web:

Fixed: Saving Smart Feature Settings on the Site level if Lone Worker Safety was not first toggled, after adding a Site.

July 01, 2024

Improved: Recurrence schedule creation and updating.
Fixed: Line breaks for text areas will now properly display in Report Details and Email for Incident Reports.

June 27, 2024

Added: Lone Worker Safety to Smart Feature Settings at the Site level.
Improved: Processing Geofence Alerts to prevent duplicates from sending.
Improved: Smart Feature backend functionality for scheduling/processing alerts.
Improved: Vacation Requests now send to users who are associated with a Custom Role that allows them to approve vacation requests.
Improved: Removed Android only text from next to NFC Tags under the Add Tour Stop Site window as this functionality is now also available on iOS devices.
Improved: Tour Stop name on QR Code instructions sheet takes up more space, reducing or eliminating the name appearing on multiple lines.
Improved: Custom Reports backend functionality.
Improved: Billing backend functionality.
Improved: Post Order downloads on the Officer Portal
Fixed: Issue that could prevent Editing or Deleting a Tour Stop for migrated accounts.
Fixed: DAR times showing in UTC instead of the device local time zone when using the Print Selected option.

June 24, 2024

Android/iOS:

Improved: Tour Tracker offline scanning, including revamped camera interface.
Fixed: Potential crash while scanning offline on iOS devices.
Fixed: Parking Violation Search missing fields (Violation Number, Location, Fine, Was the vehicle towed?, and Details).

June 21, 2024

Fixed: Possible issue when attempting to subscribe.

June 20, 2024

Android/iOS:

Fixed: Custom Report attachments.

June 13, 2024

Fixed: Tour Stop dropdown not loading for Supervisors under the Tour Stop Report filters.
Fixed: Issue Selecting a Site, on the mobile app, if a username was associated with an account in Canada.

June 12, 2024

Improved: Smart Feature Alerts now see other Shift series that start/end during the Check From and Check To window at the same Site, in order to evaluate if an officer that clocked in/out during that window was scheduled for a different shift at the Site.

June 10, 2024

Added: Optional Client # to Clients
Added: Optional Job # to Sites
Added: Client # and Job # to for Daily Activity, Incident, and Maintenance Report Excel exports.
Improved: Changed limit on the number of characters that can be entered on the Customer Portal and Officer Portal for the Incident Report.
- Incident Summary - 1000
- Who, What, When, etc. - 5000
- Details - 3000
Fixed: Issue that could prevent custom reports from being submitted.

June 07, 2024

Android/iOS:

Fixed: Potential crash after successfully submitting a Daily Activity Report or Pass on Log (Write) where the report did not contain an attachment.

June 05, 2024

Android/iOS:

Fixed: Post Orders attachment download.
Fixed: Post Orders missing Police Information.

June 04, 2024

Android/iOS:

[Android/iOS] Improved: Report submission process, including attachments.
[Android] Fixed: Adding an attachment to a report could cause the app to slow while entering text, on some devices.
[Android] Fixed: Splash screen logo for Android 13+ devices.

June 03, 2024

Improved: Smart Feature Alerts now see other Shifts that start/end during the Check From and Check To window at the same Site, in order to evaluate if an officer that clocked in/out during that window was scheduled for a different shift at the Site.

May 31, 2024

Added: Payroll Settings - 7th Consecutive Day Overtime Rule
Improved: Signup page
Improved: Post Order uploads
Improved: Mobile Bundle & Custom Website Order Forms
Improved: Payroll page
Fixed: Payroll - Pay Period dropdown box causing issues, in rare circumstances, when retrieving payroll data.
Fixed: Custom Website logos not appearing on login page.

May 28, 2024

Android:

Fixed: Messaging

May 21, 2024

Improved: Mobile Bundle Order Form
Improved: Report Filters
Fixed: Issue with Date & Time of Incident, on Incident Reports submitted prior to 03-21-24, for non-migrated accounts.

May 20, 2024

Fixed: Issue that could prevent trial registration.

May 17, 2024

Android:

Improved: Various stability and performance improvements.
Fixed: Issue where migrated scheduled shifts may fail to load.
Fixed: Pass On Log - Read crash.
Removed: Temporarily disabled Messaging on Android devices. It will return in the next update.

Web:

Fixed: Client and Site users not being able to view reports from the portal, after logging in.
Improved: Custom Websites

May 15, 2024

iOS:

Improved: Various stability and performance improvements.
Fixed: Issue where migrated scheduled shifts may fail to load.

May 14, 2024

Added: Photo attachments to Pass On Log email.
Improved: All times in report emails will now display in AM/PM.
Fixed: Issue that could prevent some migrated reoccurring shifts from updating, in rare circumstances.
Fixed: Logo ratio/scaling where it appears on officerapps.net.
Fixed: Company logo not appearing in Temperature Log details window.
Fixed: Clock In/Out Smart Features sending alerts, even if the officer had clocked in during the window. This was sending along the proper information but should not have sent, as all of the conditions for the alert were met.
Removed: Beta banner from the upper right-hand corner.

May 03, 2024

Improved: Signup process.
Improved: Manage Access page.
Fixed: Formatting when printing from the report details window.

May 01, 2024

Android:

Fixed: Issue that could potentially cause the app to crash, when selecting a Site, if using Android 14.

Web:

Fixed: Smart Feature alerts would be sent to users that had been removed as Supervisors, in some cases.

April 30, 2024

Fixed: Incident Report emails no longer send twice if there is a report attachment.

April 29, 2024

Improved: Sign-up / Registration process.
Fixed: Saving/updating a shift that was overnight will now no longer show in the All-Day section. Existing overnight shifts will need update/re-saved to reflect properly.

April 25, 2024

Fixed: Field Inspection Report emails no longer send twice if there is a report attachment.
Fixed: Types can no longer be deleted if they were associated with reports.

April 24, 2024

Added: Ability to reset Site user passwords from Client & Sites -> Site -> Site Users tab.

April 23, 2024

Added: Ability to remove photos from reports on the report details screen.
Fixed: Unable to save Payroll settings on migrated accounts.
Fixed: Logo not displaying properly on Custom Websites.

April 22, 2024

Improved: Manage Officers list now sorts by last name.
Improved: Reduced the speed that the geofence moves when adding and updating a Site.
Improved: Loading speed of Active Security Officer Tracker -> Historical data.
Improved: Manage List Types.
Improved: Custom Report Emails.
Improved: Custom Report attachments.
Fixed: Sorting on Active Security Officer Tracker -> Historical page.
Fixed: Filters on Manage Officers.
Fixed: Uploaded officer image not displayed on Officer profile and on the Dashboard Officers On Duty section.
Fixed: Some email addresses could not be used.
Fixed: Issue that could prevent some Clock In/Out records from being viewed or edited.
Fixed: Schedule not displaying for all officers assigned for a shift if there is more than one officer assigned.

April 19, 2024

Android/iOS:

Added: You have x unread Pass On Logs notification, when selecting a Site, if a pass on log is unread and was submitted in the last 30 days.
Improved: Field inspection report location on submit for non EN locales.

April 15, 2024

Android/iOS:

Fixed: Custom Reports local caching on device.
Fixed: Custom Reports Officer, Client, and Site information not appearing at the top of the report.
Fixed: Custom Reports Clear Form button not clearing report.

Web:

Improved: Shift reminder notifications.

April 12, 2024

Fixed: Issue that could prevent the geofence from being updated, in some instances.
Fixed: Dashboard not loading completely after logging in, in rare cases.

April 11, 2024

Android:

Improved: Lone Worker Safety Check. Sends a notification to the user if the app is running in the background or the device is locked.
Improved: Changed text to indicate in the location tracking notification that you have to Sign Out to stop tracking.
Fixed: Field Inspection Report missing details for some questions.
Fixed: Post order and Policy Manual downloads.
Removed: Lone Worker Safety menu option for menu that appears after login, remains on Site menu.

April 10, 2024

Fixed: Issue that would prevent longer usernames from being able to login on the web.
Fixed: Sign In Log would sometimes show Mobile: No even if the device was a mobile device.

April 09, 2024

iOS:

Improved: Lone Worker Safety Check. Sends a notification to the user if the app is running in the background or the device is locked.
Fixed: Field Inspection Report missing details for some questions.
Fixed: Post order and Policy Manual downloads.
Removed: Lone Worker Safety menu option for menu that appears after login, remains on Site menu.

Web:

Fixed: Sign In Log Last Sign In hours calculation.