Add Call Center Reps

Call Center Reps are a special class of user who can:

• Add / Edit Officers
• Reset Officer Passwords
• Receive and Submit Incident Reports from your officers in the field.
• View and Edit the Schedule at your Sites so they can find officers to fill open shifts.

If you have a centralized incident reporting system where your officers contact your office to submit incident reports, the person receiving the call would be the Call Center Rep.  Setting up Call Center Reps in OfficerReports will give the Call Center Reps the ability to easily submit and review incident reports as well as easily find officers to fill open shifts.

Video: Add call Center Reps

Step-By-Step: Add Call Center Reps

To add a Call Center Rep to your account:

1. Log into OfficerApps.net as an Administrator.
2. Click on the Setup menu.
3. Click on Call Center Reps.
4. On the following screen, click Add Call Center Rep.
   
   
   
   
5. Enter the requested information.
   
   
   
6.  Click Submit.